Terms of service

Last Updated: 17/09/2026

Welcome to ShopZevra. These Terms of Service ("Terms") govern your use of our website, https://shopzevra.in/, and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our website or purchasing our products.

1. Account Terms

You may be required to provide certain information to create an account or place an order.

You agree to:

  • Provide accurate and complete information.

  • Keep your account and login information secure.

  • Update your information when necessary.

  • Be responsible for activity carried out through your account.

  • Not use another person's account without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

2. Pricing and Payment

All product prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice. However, changes made after an order has been successfully accepted will not ordinarily affect that order, except where required or permitted by applicable law.

Applicable taxes, shipping charges, or other fees, if any, will be displayed during the checkout process or otherwise communicated to you.

We may accept payment methods made available through our website, including online payment methods and, where offered, Cash on Delivery.

Payments may be processed through third-party payment providers. We are not responsible for temporary technical issues caused by a third-party payment provider, although we will reasonably assist with payment-related issues connected to your order.

3. Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, sizes, colors, and other information displayed on our website are accurate.

However, product images may appear slightly different depending on your device, screen settings, lighting, or photography.

Minor variations in appearance, packaging, labeling, or specifications may occur where permitted by applicable law.

If a product has a material difference from its advertised description, please contact us at shopzevraofficial@gmail.com

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected product(s). An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, or cancel an order in circumstances including:

  • The product is unavailable.

  • There is an error in the product price or description.

  • We suspect fraudulent or unauthorized activity.

  • The shipping address cannot be serviced.

  • There are circumstances beyond our reasonable control.

If we cancel an order for which payment has already been received, we will initiate an appropriate refund in accordance with our refund policy and applicable law.

We may contact you using the contact information provided with your order to verify order details where reasonably necessary.

5. Shipping and Delivery

We aim to process and dispatch orders within 7-10 business days, unless otherwise stated on the product page or at checkout.

Estimated delivery times may vary depending on:

  • Delivery location

  • Product availability

  • Courier or logistics provider

  • Weather and other external conditions

  • Public holidays

  • Unexpected operational delays

Delivery estimates are provided in good faith and may not always be exact.

Once an order has been handed over to the shipping or delivery provider, delays caused by the courier, natural events, government restrictions, or other circumstances outside our reasonable control may occur.

You are responsible for providing an accurate and complete delivery address and contact information. Additional charges or delays resulting from incorrect or incomplete information may apply where permitted by law.

6. Returns and Refunds

Our return and refund process is governed by our [RETURN & REFUND POLICY URL / RETURN POLICY NAME].

Depending on the product and circumstances, you may be eligible for a return, replacement, refund, or other appropriate remedy in accordance with our policy and applicable Indian consumer-protection laws.

To request a return, refund, or replacement, contact us at:

Email: shopzevraofficial@gmail.com

Please provide your order number and relevant details about the issue.

Certain products may be non-returnable where permitted by applicable law, particularly products that are customized, perishable, hygiene-sensitive, or otherwise excluded under our stated return policy.

Nothing in these Terms is intended to limit any rights or remedies that cannot legally be excluded under applicable Indian law.

7. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable law or regulation.

  • Commit fraud or engage in deceptive activity.

  • Provide false or misleading information.

  • Impersonate another person or business.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with the security or operation of our website.

  • Introduce viruses, malware, or other harmful code.

  • Scrape, copy, reproduce, or commercially exploit website content without permission.

  • Use our website to harass, abuse, threaten, or harm others.

  • Place fraudulent, duplicate, or abusive orders.

  • Use automated systems to access our website in a manner that interferes with normal operation.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, the content on ShopZevra, including logos, trademarks, product descriptions, photographs, graphics, text, website design, and other materials, belongs to or is used lawfully by ShopZevra and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission, except where permitted by law.

9. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, analytics tools, advertising platforms, and other service providers.

Third-party services may have their own terms and privacy policies. We are not responsible for the content, availability, policies, or actions of third-party services, except to the extent required by applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian law, ShopZevra will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet or telecommunications failures, courier disruptions, strikes, or other force-majeure events.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including rights and remedies available to consumers under applicable Indian law.

11. Disclaimer

We aim to keep our website and information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

Nothing in these Terms is intended to exclude or reduce any mandatory consumer rights, warranties, guarantees, or remedies provided under applicable Indian law.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction available to consumers under applicable law, disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts located in [CITY, STATE, INDIA].

Nothing in this section prevents a consumer from exercising any statutory right to approach a competent consumer forum, court, or authority where such right is available under applicable law.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website, or applicable legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after the updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

14. Contact Us

If you have questions about these Terms, your order, or our services, please contact us:

ShopZevra
Business Address: Hyderabad 
Email: shopzevraofficial@gmail.com
Phone: 7487856104
Website: https://shopzevra.in/

We will make reasonable efforts to respond to customer inquiries and resolve issues in accordance with our policies and applicable law.