Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopzevraofficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopzevraofficial@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopzevraofficial@gmail.com.

At ShopZevra, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we’re here to help.

1. Return Eligibility

You may request a return within 7 DAYS days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, accessories, and tags, where applicable.

  • The product has not been damaged due to misuse, negligence, or improper handling.

  • Proof of purchase or your order details are provided.

Some products may have additional return conditions, which will be mentioned on the product page.

2. Return Timeframe

Return requests must be submitted within 7 DAYS days from the date your order is delivered.

To request a return, contact us at shopzevrasupport@gmail.com with:

  • Your order number

  • Reason for the return

  • Photos or videos of the product, if applicable

Our team will review your request and provide return instructions if your request is approved.

3. Refund Process & Timing

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed within 5-7 business day's .

The time taken for the refunded amount to appear in your account may vary depending on your bank, payment provider, or payment method.

For Cash on Delivery (COD) orders, you may be required to provide valid bank account or UPI details to receive the refund.

4. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange at no additional product cost, subject to availability.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

For size, color, or other preference-based exchanges, exchanges are subject to product availability and the applicable return conditions.

5. Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at shopzevrasupport@gmail.com within 7 DAYS days of delivery.

Please include clear photos or a video showing the issue and your order number. This helps us resolve the issue as quickly as possible.

If the issue is verified, we may provide a replacement, exchange, or refund depending on the circumstances.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used, washed, altered, or damaged after delivery.

  • Products damaged due to misuse or improper handling.

  • Items returned without their original packaging or included accessories, where applicable.

  • Products specifically marked as non-returnable on their product page.

  • Any other items that are restricted from return under applicable laws or regulations.

If you are unsure whether your product is eligible for return, please contact us at shopzevrasupport@gmail.com before sending it back.

7. Return Shipping Costs

For returns due to a damaged, defective, incorrect, or incomplete product, ShopZevra will cover the applicable return shipping cost, subject to verification.

For returns due to a change of mind or other customer preference, the return shipping cost may be borne by the customer.

Any applicable shipping charges will be communicated to you before the return is processed.

8. Refund Exceptions

If a returned product does not meet the eligibility requirements above, we may decline the return or refund.

Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part or a damaged/defective product.

9. How to Contact Us

For any return, refund, or exchange request, please contact:

Email: shopzevrasupport@gmail.com
Store: ShopZevra

Please include your order number in your message so that we can assist you faster.

10. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated policy.

By placing an order with us, you acknowledge that you have read and understood this Return & Refund Policy.